At 2jbe, we take our responsibility as a custodian of your personal data seriously. This Privacy Policy explains, in plain language, exactly what data we collect from Pakistani players, why we collect it, how we protect it, and what rights you have over it. Please read this document alongside our Terms & Conditions and Responsible Gaming Policy.
This Privacy Policy ("Policy") describes how 2jbe ("2jbe," "we," "us," "our") collects, processes, stores, and discloses personal data in connection with the operation of the 2jbe online gaming platform, accessible at 2jbe.app and all associated interfaces (the "Platform"). This Policy applies to all registered users of the Platform, including Pakistani players who access 2jbe via web browser, mobile browser, or any other access method.
2jbe is committed to protecting the personal information of all players in accordance with the data protection requirements of its international gaming licence and applicable data protection principles. We process personal data only for specific, lawful, and transparent purposes as set out in this Policy.
By registering a 2jbe Account, accessing the Platform, or interacting with any 2jbe service, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not register an account or use the Platform.
For the purposes of applicable data protection legislation, the data controller responsible for your personal data is 2jbe, the internationally licensed entity that owns and operates the 2jbe.app Platform. 2jbe determines the purposes and means of processing personal data collected through the Platform.
2jbe operates its data processing activities in accordance with the obligations imposed by its international gaming licence, which includes specific requirements relating to player identification, anti-money laundering data retention, and responsible gaming record-keeping. These licence obligations take precedence where they impose stricter requirements than those outlined in this Policy.
For all data protection enquiries, Pakistani players may contact 2jbe through the support channels described in Section 15 of this Policy. 2jbe does not appoint a formal Data Protection Officer but designates a compliance function with responsibility for data protection matters within the organisation.
2jbe collects the following categories of personal data from Platform users. The specific data collected at any given point depends on the stage of your interaction with 2jbe:
3.1 Identity & Registration Data
3.2 Financial & Payment Data
3.3 Gaming & Betting Activity Data
3.4 Technical & Device Data
3.5 Communications Data
Records of your communications with 2jbe support, including live chat transcripts, email correspondence, and records of complaints or disputes submitted by you, are retained for quality assurance and compliance purposes.
2jbe collects only the personal data that is necessary for the specific, identified purposes described in this Policy. We do not collect personal data speculatively or without a defined processing purpose.
2jbe collects personal data through the following primary channels:
2jbe processes your personal data for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account registration & management | Identity data, contact details, mobile number |
| Age verification (21+ compliance) | Date of birth, CNIC / passport, KYC documents |
| Payment processing & withdrawal | Financial data, payment method details, transaction records |
| Anti-money laundering (AML) screening | Identity data, financial data, transaction patterns |
| Fraud detection & account security | IP address, device data, login history, transaction patterns |
| Game delivery & sportsbook operation | Account ID, session data, betting records, balance data |
| Responsible gaming monitoring | Gaming activity, session duration, deposit frequency, self-exclusion status |
| Customer support provision | Account data, communications history, issue records |
| Regulatory reporting & licence compliance | Identity data, financial records, gaming logs |
| Promotional communications (with consent) | Email address, mobile number, gaming preferences |
| Platform analytics & improvement | Aggregated, anonymised usage data; technical data |
2jbe does not use your personal data for purposes beyond those identified above without providing you with prior notice and, where required, obtaining your consent. We do not sell personal data to third parties for commercial marketing purposes.
2jbe processes personal data on the following legal bases, as appropriate to each processing activity:
2jbe does not sell, rent, or trade your personal data to any third party for independent marketing purposes. We share personal data with the following categories of third parties only where necessary for the purposes identified in this Policy:
All third-party processors engaged by 2jbe are subject to contractual data processing obligations that restrict their use of your personal data to the specific purpose for which it was shared and require them to implement appropriate security measures.
2jbe retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to the mandatory retention periods required by 2jbe's international gaming licence. Key retention periods applicable to Pakistani player data are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for platform analytics and service improvement purposes.
2jbe implements technical and organisational security measures appropriate to the sensitivity of the personal data we process and the risks associated with operating an internationally licensed online gaming platform. These measures include:
While 2jbe takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials and should contact 2jbe support immediately if you suspect unauthorised access to your account.
The 2jbe Platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised gaming experience. Cookies are small text files placed on your device when you visit the Platform. The following categories of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Strictly Necessary | Maintain your login session, secure the Platform, prevent fraud, and enable core Platform functionality. | No — required for the Platform to function. |
| Functional | Remember your preferences (e.g., preferred language, last-visited game section) to personalise your experience. | Yes — disabling may affect user experience. |
| Analytics | Collect aggregated, anonymised data about how Pakistani players use the Platform to enable product improvements. | Yes — analytics cookies can be declined. |
| Responsible Gaming | Track session duration and display responsible gaming alerts and reality check reminders as set by the player. | No — required for licence compliance. |
You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect the functionality and personalisation features of the 2jbe Platform. 2jbe does not use third-party advertising cookies or cross-site tracking cookies.
As an internationally licensed online gaming platform, 2jbe may process and store personal data on servers located outside of Pakistan. Where personal data is transferred internationally — for example, to cloud infrastructure providers, game software providers, or KYC verification services — 2jbe ensures that such transfers are carried out in accordance with applicable data protection requirements, including by:
Pakistani player data is never sold or transferred to international third parties for purposes other than those described in Sections 5 and 7 of this Policy. If you would like further information about the international transfers applicable to your data, please contact 2jbe support.
2jbe recognises and supports the following rights of Pakistani players with respect to their personal data held by 2jbe:
You may request a copy of the personal data 2jbe holds about you at any time. Access requests will be responded to within thirty (30) calendar days of receipt, at no charge for standard requests.
If the personal data 2jbe holds about you is inaccurate or incomplete, you have the right to request correction. Where data is used for KYC purposes, supporting documentation may be required to process a rectification request.
You may request deletion of your personal data. Note that erasure is subject to 2jbe's mandatory retention obligations under its gaming licence — specifically, financial records and identity data must be retained for the periods specified in Section 8, regardless of an erasure request.
In certain circumstances — for example, while the accuracy of data is disputed or a processing objection is pending — you may request that 2jbe restrict active processing of your personal data.
Where technically feasible and legally permissible, you may request a copy of the personal data you have provided to 2jbe in a structured, machine-readable format, suitable for transfer to another service provider.
Where 2jbe processes your personal data on the basis of legitimate interests, you have the right to object to such processing. 2jbe will cease processing unless compelling legitimate grounds exist that override your interests, rights, and freedoms.
Where you have provided consent to receive promotional communications from 2jbe, you may withdraw that consent at any time through your account communication preferences or by contacting 2jbe support. Withdrawal of marketing consent does not affect lawfulness of prior processing.
To exercise any of the above rights, please contact 2jbe support through the channels described in Section 15. 2jbe will verify your identity before processing any data rights request to protect against unauthorised access to your information.
The 2jbe Platform is strictly for use by persons aged 21 years and above. 2jbe does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, that Account will be immediately suspended and all associated data deleted in accordance with our retention obligations.
2jbe employs active age verification as part of the account registration and KYC process to prevent minors from accessing the Platform. If you are a parent or guardian and believe that your child under the age of 21 has registered a 2jbe Account, please contact 2jbe support immediately. We will investigate the matter and take appropriate action, including Account suspension and data deletion, as quickly as possible.
2jbe reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, updates to our licensing obligations, or changes in applicable law. Where changes are material — meaning they significantly affect how we collect or use your personal data — 2jbe will provide notice to registered Pakistani players via the email address on file prior to the changes taking effect.
The effective date of the current version of this Policy is displayed at the top of this page. We encourage you to review this Policy periodically. Continued use of the 2jbe Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
Archived versions of previous Privacy Policy iterations are available upon request from 2jbe support, allowing you to review what was in place at any given point in your relationship with 2jbe.
If you have any questions, concerns, or complaints regarding this Privacy Policy, the personal data 2jbe holds about you, or the manner in which 2jbe processes your personal data, please contact 2jbe through the following channels:
2jbe aims to respond to all privacy-related enquiries within fourteen (14) calendar days. For complex data rights requests, an extension of up to a further thirty (30) days may apply, in which case 2jbe will notify you of the extension within the initial fourteen-day period.
2jbe's support team includes Urdu-fluent agents who can assist Pakistani players with privacy-related enquiries in their preferred language. We are committed to making data rights accessible to all 2jbe players, regardless of their level of familiarity with formal data protection terminology.
If you are not satisfied with 2jbe's response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority or the dispute resolution body designated under 2jbe's international gaming licence. Details of the applicable authority are available upon request from 2jbe support.
Six practical commitments that define how 2jbe handles your personal information every single day.
Every data transfer between your device and 2jbe — including the 2jbe Login page, cashier, and all account pages — is protected by TLS 1.3 with AES-256 encryption. Your data never travels unprotected.
2jbe does not sell, rent, or trade your personal data to third-party marketers. Your information is used only to operate the Platform and meet our licensing obligations — nothing more.
Personal data is not kept indefinitely. 2jbe follows defined retention periods tied to our licensing obligations, and data is securely deleted once those periods expire. We don't hold data we no longer need.
Promotional emails and SMS from 2jbe are sent only where you have explicitly opted in. You can withdraw marketing consent at any time through your account settings, with immediate effect.
Access, rectification, erasure, portability, restriction, and objection rights are all recognised by 2jbe. Submit a data rights request through your account dashboard or via 2jbe support — we respond within 14 days.
2jbe's international gaming licence imposes binding data protection obligations — including KYC verification, AML record-keeping, and responsible gaming monitoring — that directly protect every Pakistani player on the Platform.
Your data is protected. Your privacy is respected. Your PKR balance is secure. Experience Pakistan's most trusted online gaming platform — 21+ only, play responsibly.